Welcome to our FAQ page, where we address common questions and provide helpful answers to ensure you have a smooth experience. Browse through the following frequently asked questions to find solutions to your queries. From understanding our services to addressing technical concerns, we have compiled a comprehensive list of answers to provide you with the information you need. If you have any additional questions or require further assistance, feel free to contact our friendly team.
Q: How does car transportation work?
A: Car transportation involves securely loading your vehicle onto a carrier, transporting it to the desired destination, and unloading it upon arrival. Read our blog post about choosing a carrier and review our checklist.
Q: What types of vehicles can be transported?
A: We can transport various vehicles, including cars, motorcycles, trucks, SUVs, and even specialty vehicles.
Q: Are my vehicles insured during transportation?
A: Yes, our company provide insurance coverage to protect your vehicle against damage or loss during transportation. Further information is available in our terms and conditions.
Q: How long does it take to transport a vehicle?
A: The duration of transportation depends on the distance and specific route. Typically, it can range from 2 to 5 days depending on the destination.
Q: Can I ship personal belongings in my vehicle during transportation?
A: Personal items can be shipped (not recommended) but this is done at the Customer’s own risk and will not be covered in by insurance.
Q: Is door-to-door delivery available?
A: Yes, door-to-door delivery is available which involves collection of the vehicle from your location and delivering it to the specified destination.
Q: What is the difference between open transport and enclosed transport?
A: We offer on open transport which involves transporting vehicles on an open trailer. Enclosed transport uses a covered trailer to protect vehicles from external elements. For an idea of our open carriers, you can view images in our gallery.
Q: Can I track the status of my vehicle during transportation?
A: For security reasons, we do not provide live tracking of vehicles, however, updates can be provided by the person with whom you booked your vehicle for transport.
Q: Do I need to be present when my vehicle is picked up or delivered?
A: It is generally recommended to be present during both the pickup and delivery of your vehicle to ensure a smooth handover, complete the proof of collection/delivery and to address any queries that you may have.
Q: How should I prepare my vehicle for transportation?
A: You should ensure that your vehicle is clean, remove personal belongings, secure loose parts, and keep the fuel tank at a quarter full.
Q: Can I ship a non-running vehicle?
A: Yes, we can transport non-running vehicles. However, it is important to inform us in advance.
Q: What if my vehicle gets damaged during transportation?
A: In the rare event of damage, our companies have insurance coverage to compensate for any potential damages incurred. Please review our terms and conditions regarding this.
Q: How do I book vehicle transportation services?
A: You can typically book vehicle transportation services by contacting us directly via phone, email, or through our website.
Q: Can I cancel or reschedule my vehicle transportation?
A: Yes, please contact us to reschedule.
Q: Are there any size or weight restrictions for vehicles?
A: Yes, we can accommodate various vehicle sizes and weights. However, it’s best to inform us in advance if you have an oversized or heavy vehicle.
Q: Can I transport my vehicle internationally?
A: No, we no longer provide a cross-border service, and all transportation occurs within South Africa.
Q: Can I get a quote for vehicle transportation services?
A: Yes, we offer free quotes. You can provide details about your vehicle and transportation requirements to receive an estimate.
Q: Are there any hidden costs involved in vehicle transportation?
A: No, as a reputable car carrier company we are transparent about our pricing. It is important to review the terms and conditions to understand any potential additional costs.
Q: How can I contact customer support for further assistance?
A: You can reach out to our company’s customer support team via their provided contact information, such as phone, email, or online chat for any additional questions or assistance.